RETURNS AND EXCHANGES

Customer has a 14 day period for returning or exchanging products. The period begins when the customer receives the product. Before returning or exchanging the product, the customer has to contact KASPERI Products Oy by e-mail or letter (contact details at the end of this page). The customer has to return the product with instructions provided by KASPERI Products Oy. If the return instructions are violated, the right to return products may lapse. If a product is used in such way that it cannot be sold again, the right to return lapses. All products must be returned on their original packages.

When returning products in Finland or abroad Finland, customer has to pay the return postage fee, unless product is faulty or different of what was ordered.

When returning products, please include the following information:

• Order number

• Your name, address, e-mail and phone number

• A copy of the original sales order

RETURN ADDRESS

Kasperi Workshop 
Perholantie 47 
FIN-13430 
Hämeenlinna
Finland

We do not accept returns after 14 days of delivery date. When the return is accepted, the money will be refunded to customer's account after processing. By Finnish law, KASPERI Products Oy is bound to refund the customer in 30 days after the product is returned.