Terms and Conditions

General Information About KASPERI Webstore 

To order products from KASPERI Products Oy the customer needs to be at least 18 years of age. Our product price includes VAT. We sustain the right to make changes in prices and delivery costs. 

ORDERING

Products are ordered through our shopping cart. In addition to products ordered user has to add suitable shipping option to the order. To order products, customers need to provide contact and delivery information.

When the products are added to the shopping cart and ordering process has been completed, we will send an automatic sales order e-mail to the e-mail address the customer has provided. The sales order e-mail includes the following details:

  • Order number

  • Products ordered

  • Total amount of sale

When placing an order, the customer commits to current terms and conditions of KASPERI webstore.

HOW THE PRE-ORDERS WORK

Pre-orders work as reservation deposits. When you pay the preorder you will get a code that will discount the preorder amount from the total product price in our webshop. The preorder can be canceled within 14 days or turned into a Kasperi gift card at any time.

Pre-orders batches are limited in size and hand-crafted to high-quality standards. We reserve the right to changes or updates in these terms, the products, finalization prices and production schedules at any time. By pre-ordering, we make sure to reserve a product for you. Once the product is available you will be notified by email for payment of the remaining amount. Customers have 30 days to finalize their purchase once they have received the first finalization mail. In case the customer is not reached via email, we message the phone number they provide to check if their email is up to date. 

If the customer is not reached and 30 days has passed from the first finalization mail, we release the product from reservation so that we can serve the next customer in line and the pre-order itself is converted into a discount code of the same value as the pre-order. The discount code can be used for ordering anything on our site and even for pre-ordering something from our next pre-order batches.  

PAYMENT METHODS

All orders from KASPERI webstore must be paid when placing an order. We do not sell products by cash on delivery method.

Our payment methods are:

  • Global credit and debit cards: Visa, MasterCard, American express

  • PayPal

Payment service provider

Stripe Payments UK, Ltd. acts as an implementer of the payment handling service and as a Payment Service Provider. Stripe Payments UK, Ltd. will be shown as the recipient in the invoice and Stripe Payments UK, Ltd. will forward the payment to the merchant. Stripe Payments UK, Ltd. is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

SPUKL is authorised as an electronic money institution by the U.K. Financial Conduct Authority (reference number: 900461) to issue electronic money, enable cash placement and cash withdrawal services on payment accounts, execute payment transactions, make money remittances, and acquire payment transactions (the “Authorised Payment Services”).

DELIVERY METHOD AND SHIPPING FEES

Shipping fees are visible at checkout. KASPERI Products Oy reserves the right for changes in shipping fees. 

Delivery to Finland

Products are delivered via Posti to the nearest post office of the address the customer has provided or by bike messenger to address provided.

Delivery worldwide

Products are delivered worldwide via Posti (Finnish postal service), UPS and Express Mail Service (EMS). We ship worldwide. 

Tracking orders

When an order is packed and processed for shipping, customers are notified by e-mail to the address provided. The e-mail includes the courier used, a tracking number and instructions on how to track the order if provided by the shipping company.

DELIVERY TIMES

Domestic orders

Delivery time is 7 weekdays when products are in stock. KASPERI Products Oy is not responsible for any delays caused by third parties such as shipping companies.

Worldwide orders

Delivery time varies on destination country, but generally is about 7-14 weekdays. KASPERI Products Oy is not responsible for any delays caused by third parties such as shipping companies.

If an order delay is caused directly by KASPERI Products Oy, customer has the right to cancel the order. An order must be canceled by e-mail or by letter (contact details at the end of this page) and cancellations must include order number, canceled product and customer's contact information. Customer receives a full refund on returned orders.

If a product is out of stock, please enquire for restock time from us (contact details at the end of this page).

RETURNS AND EXCHANGES

Customer has a 14 day period for returning or exchanging products. The period begins when the customer receives the product. Before returning or exchanging the product, the customer has to contact KASPERI Products Oy by e-mail or letter (contact details at the end of this page). The customer has to return the product with instructions provided by KASPERI Products Oy. If the return instructions are violated, the right to return products may lapse. If a product is used in such way that it cannot be sold again, the right to return lapses. All products must be returned on their original packages.

When returning products in Finland or abroad Finland, customer has to pay the return postage fee, unless product is faulty or different of what was ordered.

When returning products, please include the following information:

  • Order number

  • Your name, address, e-mail and phone number

  • Your bank account information

  • A copy of the original sales order

RETURN ADDRESS

KASPERI Products Oy
Vanha talvitie 11 A, 2nd Floor
FIN–00580 Helsinki
Finland

We do not accept returns after 14 days of delivery date. When the return is accepted, the money will be refunded to customer's account after processing. By Finnish law, KASPERI Products Oy is bound to refund the customer in 30 days after the product is returned.

VIOLATED PRODUCTS AND PROBLEMATIC CASES WITH SHIPPING

If a product has been lost or damaged during shipping or the customer has received a different product than ordered, the customer has to contact KASPERI Products Oy immediately by e-mail (contact details at the end of this page).

The announcement for a faulty or wrong product has to be made within 14 days after receiving the product.

OTHER INFORMATION

We reserve the right to changes of our terms and conditions. The customer has to accept the current terms and conditions when placing an order. We will process all information confidentially.

Postal address:

KASPERI Products Oy
Vanha talvitie 11 A, 2nd Floor
FIN–00580 Helsinki
Finland

e-mail: info@kasperi.com

Business ID: 2687375-8
VAT Number: FI26873758